Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our store, add items to your cart and proceed to checkout. We accept all major credit cards and PayPal.

Can I change or cancel my order?

Please contact us as soon as possible at our Contact page. We'll do our best to help, but orders that have already been dispatched cannot be changed.

Shipping

Do you offer free delivery?

Yes! We offer free UK delivery on all orders. Delivery typically takes 5–10 business days.

Do you ship internationally?

Currently we ship within the UK. International shipping options are coming soon.

Returns & Refunds

What is your returns policy?

We offer a 30-day returns policy. If you're not happy with your purchase, contact us and we'll arrange a return or refund.

My item arrived damaged — what do I do?

We're sorry to hear that! Please contact us with a photo of the damaged item and we'll send a replacement or issue a full refund.

Products

Are your products safe and tested?

Yes, all SparkGadgets products meet UK safety standards. If you have any specific concerns about a product, feel free to contact us.

I have a question about a specific product — who do I ask?

Head to our Contact page and we'll get back to you as quickly as possible.